What is Moodle?
Moodle is an online teaching and learning resource for staff and students. It provides many feature-rich study resources, as well tutoring facilities for web-based learning.
How do I access Moodle?
In order to logon to Moodle, you will require a CSN user account. It is only possible to create a Moodle account if you have an active email address, so please ensure that is the case before you proceed.
Ready? Good, lets get you set up:
* Login to your computer, smartphone or tablet device and open a web browser
* In the browser window, navigate to moodle01.csn.ie
As this is your first time accessing the site, you will have to click the ‘Create new account’ button located in the bottom-right of the screen. Once you do this, you will be asked to complete a form. Please ensure you fill in the account application form very carefully. For example, try to pick a username that you will find easy to remember (note that if the chosen name is already in use, Moodle will notify you of this and ask you to choose something else).
When choosing a password, try to pick something that is hard to guess, but easy for you to remember. Passwords that offer a reasonable level of security will include a mix of numbers and letters, or be a simple but easy to recollect phrase, e.g. Glanna2017, 4wh0mtheBellt0LL$, etc.
Note: Passwords are case sensitive , ‘R’ and ‘r’ are not considered to be the same letter!
Note: Do not cut and paste your password! If you have made a mistake, you will copy the mistake!
Simply click the 'Create my account' button when you are finished. If there is a problem with your account details, e.g., someone with the same name as you has already taken your username or you have forgotten something, Moodle will inform you and ask you to amend the form accordingly, then resubmit.
That'sit! All you need to do now is check your email for a confirmation response from Moodle. The response should contain a web link which you will need to click in order to activate your Moodle account. Once your account is activated, you can access your course.
Note: you may be prompted for a special 'enrolment key' if the course is locked. The key is obtainable from your course co-ordinator ONLY.
If you do not receive a confirmation email, it may be because you entered the wrong email address. If Moodle cannot send an email to your email address, please let your course coordinator know so your account can be manually activated. Alternatively, check your spam/junk folder as some email clients may inadvertently see the Moodle auto-request as unwanted or unsolicited email.
Enjoy using Moodle!
What is a ‘ticket’?
A ‘ticket’ is an electronically issued document. At CSN, staff and students can use the ticketing system to request IT support, report equipment faults, etc. The ticket system can also be used to facilitate IT staff in tracking and documenting support workloads. It should also serve to encourage faster response times and lower the overall costs associated with paper documentation.
How does the CSN Ticket System work?
We use 'OSTicket', which is an open source support ticket system. Its function is to integrate user-generated enquiries created via email, smartphones and web forms into a multi-user web interface. The software is installed into our website and allows CSN to manage, organise and archive staff support requests and responses centrally. The picture below gives you an idea of thow the system is meant to work:
How do I open a Ticket?
Tickets can be created directly fby accessing the support site at itsupport.csn.ie. Assuming you wish to open a new ticket, fire up a web browser and then navigate to the link above. Please take a moment to read the main screen as it outlines the purpose of the ticket facility.
You should also notice 2 buttons at the end of the screen. One of the buttons allows you to ‘open’ a new ticket while the other allows you to check on the status of an existing ‘ticket'. To open a new ‘ticket’, simply click the 'Open New Ticket' button.
You will be presented with a series of blank textfields into which you can enter information relevant to your query/request. Textfields with a red asterisk after them indicate that the field is mandatory and therefore must be filled in. Failure to do so will produce an error page indicating which fields have not been completed correctly.
The first 5 fields are self-explanatory. With regard to the ‘Help Topic’ option, it will be necessary to select one of three chioces from a drop-down list by clicking on the arrow at the extreme right of the field. This action will display the list options as shown above.
- Requests for IT support should be indicated by choosing the ‘Support’ option
- All other enquiries may be indicated by choosing the ‘General Inquiry’ option
- Options for 'Billing' are used for referals only
For example, suppose you have a issue with a printer in one of the computer rooms. In this case you should choose the ‘Support’ option. It would be prudent to provide some information about the nature of the request or enquiry. In this example you may include a relevant Subject message, e.g., 'Printer Issue'. In the textbox marked ‘Message’ you can provide any further details that are relevant., e.g., the room number, the printer model, etc
Once you have provided the requisite information, click the ‘Submit Ticket’ button to send your request electronically to the IT technician.
Note: clicking the ‘Reset’ button will blank all fields and force you to start over, while the ‘Cancel’ button terminates the current ticket session.
If all is well, a message should appear indicating your request has been sent successfully. A confirmation email will also have been generated and sent to your email account automatically. The email will contain a ticket reference number and a website link which you may use to monitor the progress of your request.
Please use the CSN Ticketing system responsibly!
Feel free to get in touch with our Guidance and Counselling Service at any time.
We offer a professional and confidential counselling service that listens to students on all manner of issues. We provide a caring and non-judgmental atmosphere in which to help students cope with their circumstances and approach their lives with confidence.
For contact details, appointments, questions please follow this link Guidance and Counselling Service
Effective careers planning means exploring your options early. Our careers team are here to help. Whatever your age, course of study, plans or aspirations, the Careers Service is available to you. Professionally qualified careers advisers are available for consultation on career choice, further study options, presentation and other work place skills, jobsearch, applications/interview procedures and aptitude tests.
The Career Guidance Office contains a wide range of information on careers and further study options. Comprehensive information, internet access, computerised guidance programmes, video library etc., are all available to our students.
NOTE: See monthly updates for Career News
See also: Career Guidance and Counselling Service