What is Moodle?
AT CSN we use Moodle as a teaching resource for students. Moodle is a Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). It is a web application used by educators to create effective online learning sites.
Moodle also provides students and staff of CSN with facilities for web-based learning support, as well as a repository for hosting course related materials.
How do I access Moodle?
In order to logon to Moodle for the first time, you will have to create a new account. It is only possible to do this if you have an active email account, so please ensure that is the case before you proceed.
* Login to your computer,smartphone or tablet device and open a web browser
* In the browser window, navigate to moodle01.csn.ie
If you have an existing Moodle account you can simply login using your username and password combination. Just fill in the relevant boxes as shown above.
If this is your first time accessing the site, you will have to create an account. To do this, click on the ‘Create new account’ button located bottom-right of the screen (as shown above). This will bring you to the following page:
Fill in the account application form very carefully. For example, try to pick a username that you will find easy to remember (note that if the chosen name is already in use, Moodle will notify you of this and ask you to choose something else).
When choosing a password, try to pick something that is hard to guess, but easy for you to remember. Passwords that offer a reasonable level of security will include a mix of numbers and letters, e.g. Glanna2013
Note: Passwords are case sensitive , ‘R’ and ‘r’ are not considered to be the same.
In the 'More details' section, do remember to type your email address twice.
Note: Do not cut and paste! If you have made a mistake, you will copy the mistake!
Type in your first name followed by your surname, city/town and city.
For simplicity, you might wish to follow your name with the course code and year, e.g., if your class code is MM1 and your course began in the year 2010, follow your name with ‘mm12010’ (see screen shot below)
Note: if you do not include your class code and date, the Moodle administrator may delete your account, as they will not be able to confirm that you are a legitimate CSN student.
Simply click the 'Create my account' button when you are finished. If there is a problem with your account details, e.g., someone with the same name as you has already taken your username or you have forgotten something, the Moodle system will inform you and ask you to amend the form accordingly, then resubmit.
All you need to do now is check your email. If all went well you should have received a confirmation mail from Moodle with a web link which you must click to activate your Moodle account.
Once your account is activated, you can access the course blocks.
Note: you may be prompted for a special 'enrolment key' if the course is locked. The key is obtainable from your course co-ordinator ONLY.
If you do not receive a confirmation email, it may be because you entered the wrong email address. If Moodle cannot send an email to your email address, please let your course coordinator know so your account can be manually activated.
Alternatively, check your spam/junk folder as some clients may inadvertently see the Moodle auto-request as unwanted or unsolicited email.
Enjoy using Moodle!
Understanding the CSN IT 'Ticket' System
What is a ‘ticket’?
A ‘ticket’ is an electronically issued document. At CSN, staff can use the ticketing system to request IT support, report equipment faults and order consumables. The CSN ticketing system can also be used to facilitate the IT department in tracking and documenting support workloads, and to reduce response times. It should also serve to minimise the amount of paper used and lower the overall costs associated with IT documentation.
How does the CSN Ticket System work?
We use 'OSTicket', which is an open source support ticket system. Its function is to integrate user-generated enquiries created via email, smartphones and web forms into a multi-user web interface. The software is installed into our website and allows CSN to manage, organise and archive staff support requests and responses centrally. The picture below gives you an idea of thow the system is meant to work:
How do I Open a Ticket?
Tickets can be created directly from the CSN website at itsupport.csn.ie or from any mobile smartphone that supports web access/MIMe types.
Note: It is also possble to email support requests directly.
Assuming you wish to open a ticket from the CSN website, fire up a web browser and then navigate to the link above. You should now see the following screen:
Note: Please take a moment to read the main paragraph as it outlines the purpose of this facility.
You will notice there are two buttons at the end of the screen. One of the buttons allows you to ‘open’ a new ticket while the other allows you to check on the status of an existing ‘ticket'.
To open a new ‘ticket’, simply click the 'Open New Ticket' button. You should now see this screen:
As you can see there are a series of blank textfields into which you can enter information relevant to your query/request. Textfields with a red asterisk after them indicate that the field is mandatory and therefore must always be filled in. Failure to do so will produce an error page indicating which fields have not been completed correctly.
The first 5 fields are self-explanatory. With regard to the ‘Help Topic’ option, it will be necessary to select one of three chioces from a drop-down list by clicking on the arrow at the extreme right of the field. This action will display the list options as shown above.
- Requests for IT support should be indicated by choosing the ‘Support’ option
- All other enquiries may be indicated by choosing the ‘General Inquiry’ option
- Options for 'Billing' are referalls only
For example, suppose you have a issue with a printer in Room 305. In this case you should choose the ‘Support’ option. It would be prudent to provide some information about the nature of the request or enquiry. In this case you may include a relevant Subject message, e.g., 'Printer Issue'. In the textbox marked ‘Message’ you can provide any further details that are relevant. An example is shown below:
Once you have provided some information, simply click the ‘Submit Ticket’ button to send the request electronically to the IT department.
Note: clicking the ‘Reset’ button will blank all fields and force/allow you to start over, while the ‘Cancel’ button terminates the current ticket session.
Assuming you have clicked the ‘Submit’ button, you should now be presented with a confirmation screen like so:
As you can see, the message indicates that your request has been sent successfully. Furthermore, a confirmation email will have been generated and sent to your email account automatically. This email will contain a ticket reference number and a website link which you may use to monitor the progress of your request.
Please use the CSN Ticketing system responsibly!
Feel free to get in touch with our Guidance and Counselling Service at any time.
We offer a professional and confidential counselling service that listens to students on all manner of issues. We provide a caring and non-judgmental atmosphere in which to help students cope with their circumstances and approach their lives with confidence.
For contact details, appointments, questions please follow this link Guidance and Counselling Service
Effective careers planning means exploring your options early. Our careers team are here to help. Whatever your age, course of study, plans or aspirations, the Careers Service is available to you. Professionally qualified careers advisers are available for consultation on career choice, further study options, presentation and other work place skills, jobsearch, applications/interview procedures and aptitude tests.
The Career Guidance Office contains a wide range of information on careers and further study options. Comprehensive information, internet access, computerised guidance programmes, video library etc., are all available to our students.
NOTE: See monthly updates for Career News
See also: Career Guidance and Counselling Service