What is Moodle?
Moodle is an online teaching and learning resource for staff and students. It provides many feature-rich resources for studying and a wide range of tutoring facilities for web-based learning.
How do I access Moodle?
In order to log-on to Moodle, you will require a user account. It is only possible to create a Moodle account if you have an active email address, so please ensure that is the case before you proceed. We recommended you use the CSN email account given to you at the start of the year, e.g., if your name is Jane AppleMacs your CSN account name might be 'jane.applemacs' and your email address 'firstname.lastname@example.org'. That approach will allow you to keep things consistent between platforms, as well as providing a consistency across all CSN systems.
Okay, ready? Good, lets get you set up:
* Log-in to a computer, smartphone or tablet device and open a web browser
* In the browser window, navigate to csnmoodle.etbonline.ie and you should see the following screen:
As this is your first time accessing the site, you will have to create a new account. To do this click the ‘Create new account’ button located in the bottom-right of the screen. You may be shown the screen below which asks you to confirm your age and location. In keeping with the new GDPR regulations around data protection, this is Moodle asking if you are over the age of 'digital consent' (16). If you are not over 16 you will not be allowed to proceed. Assuming that is not the case, enter your age and click the Proceed button when ready.
Note: if you input an age less than 16 the system will reject your application!
You will now be asked to consent to a 'Personal Data Agreement'. This is part of teh GDPR regualtions whereby college management seeks your permission to record some of your personal data for the purposes of delivering Moodle storing information about you while you are a student of CSN. The data you provide is in confidence, secure and will NEVER be used for any purpose(s) other than those stated in the Agreement. Please take the time to read it carefully to ensure you understand it. You can read it at your leisure at a later date by visiting your Profile settings when logged in.
Once you are happy to sign the Personal Data Agreement, click on the Next button to progress to this screen:
Select the checkbox next to the "I agree to the ... " statement to agree with the policy then click the 'Next' button when ready. You should now be on the page where you can complete the application form for creating your account. Please fill in all details in the mandatory (red asterisk) fields to proceed.
Once you have entered all your dstails correctly, click the 'Create my new account' button. If there is a problem with your account details, e.g., someone with the same name as you has already taken your username or you have forgotten something, Moodle will inform you and ask you to amend the form accordingly before resubmitting.
Note: When choosing a password, try to pick something that is hard to guess, but easy for you to remember. Passwords that offer a reasonable level of security will include a mix of numbers and upper-case/lower-case letters, or be a simple but easy to recollect phrase, e.g. Glanna2018, 4wh0mtheBellt0LL$, etc.
Note: Passwords are case sensitive , ‘R’ and ‘r’ are not considered to be the same letter!
Note: Do not cut and paste your password! If you have made a mistake, you will copy the mistake!
That's it! All you need to do now is check your email for a confirmation response from Moodle. The response should contain a web link which you will need to click in order to activate your Moodle account. Once your account is activated, you can access your course. If you do not receive a confirmation email, it may be because you entered the wrong email address. If Moodle cannot send an email to your email address, please let your course coordinator know so your account can be manually activated. Alternatively, check your spam/junk folder as some email clients may inadvertently see the Moodle auto-request as unwanted or unsolicited email.
Once you have acces to Moodle, you should sign into your course home page. to do this look through the Course Categories page to determine the department your course is located in, eg., Art, Business, etc. Clickon the relavant vategory and then click on the course title. If you are promted to do so, enter the 'enrolment key' given to you by the course director.
Enjoy using Moodle!
The student email server is located at https://student.csn.ie/owa/. The site can also be reached directly from the college web site by clicking the 'Email' link at the top of the screen (located next to the 'FAQs' link) :
Whether you go directly to the site by address or use the 'Email' link on the college homepage, you should be taken to the email server landing page where you will see the 'log-on' screen below:
To log into the email server you will need an account. As a student of CSN you will already have an account set up, i.e., your existing college username/password combination. Please use these details to access the email server. Anything else will not work!
Note: when logging into the email server it is important to prefix your account username with the term 'student\' as shown in the example screen above. For example, if you presently log onto the college computers as 'joe.googleman', then you should log-on to the student email server with username 'student\joe.googleman' and your current password.
Note: you do not have to use your full email address to log-on! Although the system will still let you in if you do, it isn't necessary.
If this is the first time you have accessed the email server you may see the following screen. This is simply a request to confirm your relevant timezone:
To choose a time zone, cick on the down-arrow to the right-hand side of the 'Select time zone' menu to open it. Search for the 'Dublin/Edinburgh/Lisbon' time zone option and select that.
That's it! You should now have access to your email.
If you have a wi-fi enabled device, you can access the student wi-fi network with your CSN student username and password. Depending on the device you are using, search for and locate the wireless network (or WLAN) called 'CSN_Student'. Select it from the list of available networks and wait for an IP address to be served to you by the responding server. The IP address should be served automatically and will allow your device to connect to the correct network. Once a signal has been established and an IP address has been received by your device, a browser session will open to take you to Wi-Fi Authentication page.
input your CSN username and password and click the 'Log in' button when finished
That's it! If everything went okay you should now see the Authentication page confirming access has been granted.
What is a ‘ticket’?
A ‘ticket’ is an electronically issued document. At CSN, staff and students can use the ticketing system to request IT support, report equipment faults, etc. The ticket system can also be used to facilitate IT staff in tracking and documenting support workloads. It should also serve to encourage faster response times and lower the overall costs associated with paper documentation.
How does the CSN Ticket System work?
We use 'OSTicket', which is an open source support ticket system. Its function is to integrate user-generated enquiries created via email, smartphones and web forms into a multi-user web interface. The software is installed into our website and allows CSN to manage, organise and archive staff support requests and responses centrally. The picture below gives you an idea of thow the system is meant to work:
How do I open a Ticket?
Tickets can be created directly by accessing the support site at itsupport.csn.ie. Assuming you wish to open a new ticket, fire up a web browser and then navigate to the link above. Please take a moment to read the main screen as it outlines the purpose of the ticket facility.
You should also notice 2 buttons at the end of the screen. One of the buttons allows you to ‘open’ a new ticket while the other allows you to check on the status of an existing ‘ticket'. To open a new ‘ticket’, simply click the 'Open New Ticket' button.
You will be presented with a series of blank textfields into which you can enter information relevant to your query/request. Textfields with a red asterisk after them indicate that the field is mandatory and therefore must be filled in. Failure to do so will produce an error page indicating which fields have not been completed correctly.
The first 5 fields are self-explanatory. With regard to the ‘Help Topic’ option, it will be necessary to select one of three chioces from a drop-down list by clicking on the arrow at the extreme right of the field. This action will display the list options as shown above.
- Requests for IT support should be indicated by choosing the ‘Support’ option
- All other enquiries may be indicated by choosing the ‘General Inquiry’ option
- Options for 'Billing' are used for referals only
For example, suppose you have a issue with a printer in one of the computer rooms. In this case you should choose the ‘Support’ option. It would be prudent to provide some information about the nature of the request or enquiry. In this example you may include a relevant Subject message, e.g., 'Printer Issue'. In the textbox marked ‘Message’ you can provide any further details that are relevant., e.g., the room number, the printer model, etc
Once you have provided the requisite information, click the ‘Submit Ticket’ button to send your request electronically to the IT technician.
Note: clicking the ‘Reset’ button will blank all fields and force you to start over, while the ‘Cancel’ button terminates the current ticket session.
If all is well, a message should appear indicating your request has been sent successfully. A confirmation email will also have been generated and sent to your email account automatically. The email will contain a ticket reference number and a website link which you may use to monitor the progress of your request.
Please use the CSN Ticketing system responsibly!
Feel free to get in touch with our Guidance and Counselling Service at any time.
We offer a professional and confidential counselling service that listens to students on all manner of issues. We provide a caring and non-judgmental atmosphere in which to help students cope with their circumstances and approach their lives with confidence.
For contact details, appointments, questions please follow this link Guidance and Counselling Service
Effective careers planning means exploring your options early. Our careers team are here to help. Whatever your age, course of study, plans or aspirations, the Careers Service is available to you. Professionally qualified careers advisers are available for consultation on career choice, further study options, presentation and other work place skills, jobsearch, applications/interview procedures and aptitude tests.
The Career Guidance Office contains a wide range of information on careers and further study options. Comprehensive information, internet access, computerised guidance programmes, video library etc., are all available to our students.
NOTE: See monthly updates for Career News
See also: Career Guidance and Counselling Service